Terms of Service

RAISEX is a brand of I-Mob Limited, Dragonara business center St. Julians Malta (hereinafter referred to as the 'Company') is a company incorporated in Malta under the laws of the Malta, and operates the website www.raisex.io (hereinafter referred to as ‘Site') and related mobile applications, an overall platform (hereinafter referred to as the 'Platform') dedicated to digital assets-only transaction and the provision of related services.

By accepting these Terms of Use, you agree with and accept all policies published on this website. IF YOU DO NOT ACCEPT THESE TERMS OF USE, DO NOT ACCESS THIS SITE AND DO NOT USE ANY OF COINEX’S SERVICES, PRODUCTS AND CONTENT.

1. Acceptance of Terms

1.1 By opening an account at the Platform, you expressly represent and warrant:

1.1.1 You have accepted these Terms; and

1.1.2 You are at least 18 years of age and have the full capacity to accept these Terms and enter into a transaction involving digital assets.

1.2 You may terminate this agreement with Raisex, and close your account at any time, following settlement of any pending transactions.

1.3 You also agree that Raisex may, by giving notice, in its sole discretion terminate your access to the Platform and to your account, including without limitation, our right to: limit, suspend or terminate the service and user accounts, prohibit access to the Platform and its content, services and tools, delay or remove hosted content, and take technical and legal steps to keep user off the Platform if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of these Terms. Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate accounts of users for any reason, including without limitation: (1) attempts to gain unauthorized access to the Platform or another user's account or providing assistance to others' attempting to do so, (2) overcoming software security features limiting use of or protecting any content, (3) usage of the service to perform illegal activities such as money laundering, illegal gambling operations, financing terrorism, or other criminal activities, (4) violations of these Terms of Service, (5) failure to pay or fraudulent payment for transactions, (6) unexpected operational difficulties, or (7) upon the request of law enforcement or other government agencies, if deemed to be legitimate and compelling by Raisex, acting in its sole discretion.

2. Scope of Service

2.1 Raisex provides you with a simple and convenient way to trade one type of digital asset for another type of digital asset. We do not provide users services to purchase and sell digital assets directly from and to us. Our services do not provide users with the ability to trade one form of fiat currency for another form of fiat currency.

2.2 Raisex provides you with a platform that matches your trades with open orders from other users of our services at your direction. Additionally, an order may be partially filled or may be filled by multiple matching orders.

2.3 Depending on your country of residence, you may not be able to use all the functions of the Site. It is your responsibility to follow those rules and laws in your country of residence and/or country from which you access this Site and services.

2.4 In order to access and use our services, you must create an account with Raisex. You agree to: (a) provide accurate, current and complete information when creating the account; (b) maintain and promptly update your account information to keep it accurate, complete, and current; (c) maintain the security and confidentiality of your login credentials and restrict access to your account and your computer; (d) promptly notify Raisex if you discover or otherwise suspect any security breaches related to the Platform; and (e) take responsibility for all activities that occur under your account and accept all risks of unauthorized access.

3. Transaction & Fees

3.1 The User agrees to pay the Platform the transaction fee for each completed transaction. Prior to transaction, the user must consider transaction fee rates published.

3.2 Transaction fee amount is automatically charged off in the digital assets for relevant transaction. The transaction fee, other charges, as well as the charge procedure can be changed/reviewed unilaterally by Raisex from time to time and such changes shall become effective the moment they are posted on the Platform.

4. Modification/Suspension/Termination of Service

4.1 The Platform may: (a) suspend, restrict, or terminate your access to any or all of the Raisex services, and/or (b) deactivate or cancel your Raisex account if:

4.1.1 We are so required by a facially valid subpoena, court order, or binding order of a government authority; or

4.1.2 We reasonably suspect you of using your Raisex account in connection with a prohibited use or business; or

4.1.3 Use of your Raisex account is subject to any pending litigation, investigation, or government proceeding and/or we perceive a heightened risk of legal or regulatory non-compliance associated with your account activity; or

4.1.4 Our service partners are unable to support your use; or

4.1.5 You take any action that Raisex deems as circumventing Raisex's controls, including, but not limited to, opening multiple Raisex accounts or abusing promotions which Raisex may offer from time to time.

4.2 If Raisex suspends or closes your account, or terminates your use of Raisex Services for any reason, we will provide you with notice of our actions unless a court order or other legal process prohibits Raisex from providing you with such notice. You acknowledge that Raisex's decision to take certain actions, including limiting access to, suspending, or closing your account, may be based on confidential criteria that are essential to Raisex's risk management and security protocols. You agree that Raisex is under no obligation to disclose the details of its risk management and security procedures to you.

4.3 Raisex also reserves the right to cancel unconfirmed accounts or accounts that have been inactive for a period of six (6) months or more, and/or to modify or discontinue our Site or service. The user agrees that Raisex will not be liable to them or to any third party for termination of their account or access to the Site.

4.4 We may, in our sole discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any portion of our services.

4.5 Raisex reserves the right to change, add or remove portions of these Terms, at any time, in an exercise of its sole discretion. You will be notified of any changes in advance through your account. Upon such notification, it is your responsibility to review the amended Terms. Your continued use of the Site following the posting of a notice of changes to the Terms signifies that you accept and agree to the changes, and that all subsequent transactions by you will be subject to the amended Terms.

5. Rules of Use

5.1 When registering for your Raisex account, you must provide current, complete, and accurate information for all required elements on the registration page. If any of this information changes, it is your obligation to update such information as soon as possible. We reserve the right to maintain your account registration information after you close your account for business and regulatory compliance purposes.

5.2 In connection with your use of services, you hereby agree that you will not:

  • violate (or assist any other party in violating) any applicable law, statute, ordinance, or regulation;
  • intentionally try to defraud (or assist in the defrauding of) Raisex or other Raisex users;
  • provide false, inaccurate, or misleading information;
  • take any action that interferes with, intercepts, or expropriates any system, data, or information;
  • partake in any transaction involving the proceeds of illegal activity;
  • transmit or upload any virus, worm, or other malicious software or program;
  • attempt to gain unauthorized access to other Raisex accounts, the Raisex website, or any related networks or systems;
  • use the services on behalf of any third party or otherwise act as an intermediary between Raisex and any third parties;
  • collect any user information from other Raisex users, including, without limitation, email addresses;
  • defame, harass, or violate the privacy or intellectual property rights of Raisex or any other Raisex users; or
  • upload, display or transmit any messages, photos, videos or other media that contain illegal goods, pornographic, violent, obscene or copyrighted images or materials for use as an avatar, in connection with a payment or payment request, or otherwise.

5.3 Orders you place on Raisex during regular operation will normally be executed if the market price is at a point within the limits of your order. However, we do not guarantee that your order will be filled even if the market price was within your limit at the time such order was placed or was otherwise open. Orders you place on Raisex during planned or unplanned downtime will be processed on a commercially reasonable efforts basis once we resume operations. Raisex reserves the right to reject or cancel orders made and/or pending during downtime.

5.4 Orders may be subject to, and Raisex shall have no liability for, delays, difficulties, and/or conditions affecting transmission or execution of orders over which Raisex has no control, including, but not limited to, mechanical or electronic failure or market congestion.

5.5 You also are responsible for maintaining the confidentiality of your account information, including your password, safeguarding your own Bitcoin, and for all activity including transactions that are posted to your account. If there is suspicious activity related to your account, we may, but are not obligated, to request additional information from you, including authenticating documents, and to freeze any transactions pending our review. You are obligated to comply with these security requests, or accept termination of your account. You are required to notify us immediately of any unauthorized use of your account or password, or any other breach of security by email. Any user who violates these rules may be terminated, and thereafter held liable for losses incurred by us or any user of the Platform.

6. Intellectual Property

6.1 All content on this Platform is the property of Raisex and is protected by copyright, patent, trademark and any other applicable laws, unless otherwise specified hereby.

6.2 The trademarks, trade names, service marks and logos of Raisex and others used on the Platform are the property of Raisex and its respective owners. The software, applications, text, images, graphics, data, prices, trades, charts, graphs, video and audio materials used on this Site belong to Raisex. The trademarks and other content on the Platform should not be copied, reproduced, modified, republished, uploaded, posted, transmitted, scraped, collected or distributed in any form or by any means, no matter manual or automated.

6.3 The use of any content from the Platform on any other site or a networked computer environment for any other purpose is strictly prohibited; any such unauthorized use may violate copyright, patent, trademark and any other applicable laws and could result in criminal or civil penalties.

6.4 Raisex is a trademark owned by the Company and allows no unauthorized use by any user or third parties.

6.5 Raisex supports the protection of intellectual property. If you would like to submit (i) a trademark claim for violation of a mark on which you hold a valid, registered trademark or service mark, or (ii) a copyright claim for material on which you hold a bona fide copyright, please send us an email to support@raisex.io

7. Privacy Policy

Please refer to our Privacy Policy for details.

8. Disclaimer of Liability

The Platform is not giving investment advice, tax advice, legal advice, or other professional advice by allowing you to use our services or providing the services herein, the ability to purchase or sell digital assets or the storage of digital assets, and we do not recommend, or endorse that you purchase or sell digital assets, or make any investment. Before engaging in any transaction or investment activity, you should consult a qualified professional.

THE SERVICES THAT WE PROVIDE THROUGH COINEX ARE PROVIDED TO YOU ON A STRICTLY “AS IS,” “WHERE IS” AND “WHERE AVAILABLE” BASIS. THE COMPANY DO NOT REPRESENT OR WARRANT TO THE ACCURACY, COMPLETENESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF RAISEX OR THE INFORMATION CONTAINED THEREIN OR SERVICES CONTAINED THEREON. THE COMPANY SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY RESULTING DIRECTLY OR INDIRECTLY FROM YOUR USE OF RAISEX OR ANY SERVICES PROVIDED BY RAISEX, INCLUDING ANY LOSS CAUSED IN WHOLE OR PART BY ANY INACCURACIES OR INCOMPLETENESS, DELAYS, INTERRUPTIONS, ERRORS OR OMISSIONS, INCLUDING, BUT NOT LIMITED TO, THOSE ARISING FROM THE NEGLIGENCE OF THE COMPANY OR CONTINGENCIES BEYOND THEIR CONTROL IN PROCURING, COMPILING, INTERPRETING, COMPUTING, REPORTING, OR DELIVERING RAISEX, THE SERVICES THEREON OR THE INFORMATION THEREIN. IN NO EVENT WILL THE COMPANY BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON, OR IN CONNECTION WITH YOUR USE OF COINEX, THE SERVICES THEREON OR THE INFORMATION THEREIN.

IN NO EVENT WILL THE COMPANY BE LIABLE TO YOU, WHETHER IN CONTRACT OR TORT, FOR ANY DIRECT, SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR ANY OTHER DAMAGES OF ANY KIND EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. THIS LIMITATION ON LIABILITY INCLUDES, BUT IS NOT LIMITED TO, THE TRANSMISSION OF ANY VIRUSES WHICH MAY INFECT A USER’S EQUIPMENT, FAILURE OF MECHANICAL OR ELECTRONIC EQUIPMENT OR COMMUNICATION LINES, TELEPHONE OR OTHER INTERCONNECT PROBLEM, UNAUTHORIZED ACCESS, THEFT, OPERATOR ERRORS, STRIKES OR OTHER LABOR PROBLEMS OR ANY FORCE MAJEURE. WE CANNOT AND DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO RAISEX.

9. Risks

9.1 Digital assets transaction may be subject to high risks.

9.1.1 The risk of loss in trading digital assets may be substantial and losses may occur over a short period of time.

9.1.2 The price and liquidity of digital assets have been subject to large fluctuations in the past and may be subject to large fluctuations in the future.

9.2 You acknowledge that you are solely responsible for determining the nature, potential value, suitability, and appropriateness of these risks for you, and that Raisex does not give advice or recommendations.

9.3 Legislative and regulatory changes or actions at the state, federal or international level may adversely affect the use, transfer, exchange and value of digital assets.

10. Indemnity

You agree to defend, indemnify and hold harmless Raisex from any claim, demand, action, damage, loss, cost or expense, including without limitation reasonable attorneys’ fees, arising out or relating to your violation of these Terms; or your violation of any rights of any other person or entity.

11. Notifications

You understand and agree that all communication with you will be via electronic communication, including emails, site messages and SMS and we will use those means to provide you with account-related notices and order receipts. To ensure that you receive all of our communications, you agree to keep your email address up-to-date and notify us immediately if there are any changes. Delivery of any notice to the email address/mobile number on record with your user account will be considered valid. If any email is returned as undeliverable, we retain the right to block access to your user account until you provide and confirm a new email address.

12. Jurisdiction

12.1 The Terms of Use shall be governed and construed in accordance with laws of the United Kingdom of Great Britain.

12.2 You and Raisex agree to arbitrate any dispute arising from these Terms or your use of our services. Each party reserves the right of lawsuit if a settlement cannot be made.

13. Miscellaneous

These Terms contain the entire agreement, and supersede all prior and contemporaneous understandings between the parties regarding the services. These Terms do not alter the terms or conditions of any other electronic or written agreement you may have with Raisex for our services. In the event of any conflict between these Terms and any other agreement you may have with Raisex, the terms of that other agreement will control only if these Terms are specifically identified and declared to be overridden by such other agreement.

Update Fees

NON-CONSENSUS CHANGING WALLET UPDATE: 0.15 BTC (free after at least 30 days of last update/listing)
ANY CONSENSUS CHANGING UPDATE (FORK/SWAP): 0.5 BTC*

* Please note that:

  • failure to inform us at least 7 days in advance of a consensus changing update will incur 200% of the above fees.
  • in case you do not inform us about the consensus changing update and we suffer damage by crediting coins to users to an old chain, you’re liable for the damage caused.
  • only 1:1 swaps are currently supported, otherwise all funds must be withdrawn from the exchange
  • an address prefix change is mandatory for swaps as users will continue depositing to old addresses
  • Ticker changes are not possible since Raisex is running on a blockchain
  • If you wish to change your ticker as part of the fork/swap you will need to re-list and let your users withdraw. A fee applies for re-listing

 

Other important notes

If your daemon source code produces any kind of financial damage to Raisex by malfunctioning or containing serious bugs or exploits, you agree to fully compensate for all damage. We compile from the LATEST OFFICIAL RELEASE of your github.

Raisex requires a minimum daily volume threshold of 0.15 BTC/day, averaged over 30 days. If the threshold is not met for 3 consecutive months we may choose to delist your coin. You will be notified after 2 months if trading volume has been insufficient.

We do currently support All algorithms

No refunds will be given to cancelled requests after payment.